FAQ

(Frequently Asked Questions)

Does the PSU that comes with unit rated 110 or 220?

We provide all types of power supply in the market of 110 or 220.Its up to customer which power supply they prefer. Usually the default power supply comes up with the miner.

Do I need to pay can custom fee? Basically want to know the custom problems

We generally issue the invoice as a second-hand computer/IT equipment with the value of less than 300USD. If you have any additional questions, feel free to contact us at all times.

I want to buy your products but I don’t know how to pay?

First You need make an account over here https://sigominers.com/my-account/ Then go to shop page select the miner you want then click add to cart, view cart enter the coupon code if you have proceed to checkout enter all the details and click Pay now.

I would like to purchase the item but it’s out of stock ,what should I do?

As you can backorder the miner and it will be made available to you as soon as possible in first priority. if we get out of stock you may request for a pre-order of the item by emailing us at [email protected] We will try our best to respond to your request as soon as possible.

Which service you use for shipping?

We use DHL express, UPS and many more services you can tell us which one would you prefer we will ship your item with that service. We usually ship with DHL express.

How long is the shipping time to USA?

The delivery time to USA is approximately 6 business days.

Do you offer volume discount?

Yes, we do offer special discount for bulk purchase. Let me know how many units are you interested in so we can assist you accordingly.

Can you write on the invoice a lower amount?

Yes, normally we will write an invoice as an IT equipment with value less than 300 USD to help with custom purposes or its up to customers what they want us to write in it.

How can I track my order after I have purchased?

All orders can be tracked over here http://sigominer.aftership.com/ or
https://www.dhl.com/en/express/tracking.html

Is there any discount for new customers who want to buy?

There is 2% off on new customers they can use the coupon code contact us for inquiry.

Do you provide live support to customers?

We always try to provide best user experience to our customers you can chat us live with us.
On the bottom right side dialog
If not available at a time you can email us: [email protected]

What is the warranty of miners?

All products cover warranty of more than 180 days starting from the shipping date. Sigominers will cover shipping cost when shipping a replacement unit within the warranty period.

You don’t find your answer here?

For any problem and inquiry contact us we will be happy to serve you out.
You can email us: [email protected]